We offer next working day delivery on orders placed before 9pm

Terms and Conditions

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Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.4creda.co.uk. Please read them carefully and print a copy for reference at the time you make an order.

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.

Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.

These terms and conditions only cover www.4creda.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

www.4creda.co.uk is a division of Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798, VAT Number GB 655 1290 41 in Great Britain, IE 981 802 8AL in the Republic of Ireland and FR 64 753 4048 05 in France.

  • The contents of this website are the copyright of www.4creda.co.uk, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trademarks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

    By visiting this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may occasionally be interrupted and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England.

    Use of Website Content

    You may read and print only the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content obtained from this site and found to be being used for commercial use, such as images or video or product data, will be subject to a minimum charge of £500 per item per month.

    You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without prior written consent.

    Errors and Omissions

    We endeavour to ensure that the information on this site is accurate. However, should an error occur in the pricing or description of a product that you have ordered, you will be contacted as soon as possible and given the choice to cancel or proceed with your order.

    Authorisation of Use

    Any person is authorised to view the information, images and all other content posted on this website. We may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. We reserve the right to restrict access to its website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.

    Promotional Codes

    At times we may choose to offer promotional or discount codes. The use of such codes is restricted. Only one discount or promotional code may be used per order.

    Age Requirements

    It is illegal to sell 'age restricted' products to people under the required age. We offer several 'age restricted' products on this website, including knives and solvents. By placing an order for any product through the Site, you warrant that:

    • you are legally capable of entering into binding contracts; and
    • you (and the recipient of the product if applicable) are at least 18 years old.

    This policy covers only the website www.4creda.co.uk. Any other websites which may be linked to by this website are subject to their own policy, which may differ from ours.

  • We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.

    Please keep in mind, we can't process your return and issue a refund to you if the item(s) returned are not clearly marked with the returns reference number, this is printed on the returns label we send to you in the returns pack.

    We offer a pre-paid returns label to ensure you can return an item to us quickly and cost effectively and depending on the reason for your return you will receive a full refund for your item(s). You are welcome to pay for the cost of returning the item back to us yourself and to do so please use the address label also included in your returns pack.

    If you no longer need the item(s)

    We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from receiving the item(s). We will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival of the item(s) at our Receiving Department. For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product, less the £2.99 cost of return postage. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.

    We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). If possible, please return the item(s) with the original box, packaging and accessories.

    Notes
    • Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed.
    • Any 'Free Gifts' received with the product must also be returned.

    In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.

    • * There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);
    • * The seal has been broken
    • * The goods were a special order to your specification.
    If you receive a faulty item(s):

    Please note, the following information is as a guide, please contact us to discuss your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. (The guarantee period for consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of delivery)

    We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.

    Once you have notified us about the faulty item(s) and completed the returns form, we will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.

    Please ensure you enter any additional information about the fault in the comments box when completing the returns form.

    Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-

    • In otherwise "as new" condition
    • Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

    This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.

    If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

    If you receive your item(s) damaged:

    We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.

    We will then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by the original delivery note.

    If the correct product is ordered & the wrong item(s) delivered:

    Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.

    We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us.

    Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.

    1. The item supplied does not match the item described on the Invoice.
    2. The Product Supplied does not match the details shown on the Web Site.
    3. The Part Supplied does not fit the Model I ordered the item for.
    4. I ordered this part on the telephone and it seems my requirements were misunderstood.

    Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.

    We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). If possible, please return the item(s) with the original box, packaging and accessories.

    In the unlikely event of there being any problems concerning the returned item(s) or the processing of a refund we will endeavour to contact you as quickly as possible.

  • We take your privacy rights as a customer seriously. In this Privacy Policy, references to "we" and "us" are to www.4creda.co.uk and to Connect Distribution Services Limited, company number 3004798, registered office Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ. By using this site and submitting any personal data, you agree to the use by CDSL of such data in accordance with this privacy statement

    What information we collect and why?

    When a visitor provides personal data to us, we will use it for the purposes for which it was provided to us. When you place an order with www.4creda.co.uk, we need to know your name, e-mail address, home address, delivery address, your home and/or work telephone numbers and payment details, which may include credit or debit card number and expiry date. This enables us to authorise your payment, process and fulfil your orders and to notify you of your order status.

    CDSL is registered as a Data Controller with the Data Protection Regulator, Information Commissioner's Office. Our registration reference is Z8421875. We only collect or use personal information for those purposes indicated in our notification with the Information Commissioner's Office.

    How we secure your information and your rights are regulated under the Data Protection Act 1998 and associated legislation and regulations.

    You have rights under the Data Protection Act 1998. Individuals have the right:

    • To request and access a copy of their information (personal data);
    • To object to the processing of their information if they feel it is likely to cause or is causing damage or distress;
    • To prevent processing for direct marketing, (e.g. Opt-Out);
    • To object to decisions being taken by automated means, (e.g. credit reference checks);
    • In certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
    • To claim compensation for damages caused by a breach of the Act in the courts.

    Your personal information may also be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our websites including Live Chat and hosting. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK and European data protection and consumer legislation from time to time in place.

    Except where stated within these Terms and Conditions, our website does not collect or compile personally identifying information for sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

    We may from time to time contact you to supply you details of our products, services and/or to share our current promotions. You can opt-out of marketing either by selecting the appropriate opt-out option during the checkout process, or by selecting the unsubscribe option available on any promotional email.

    In order to monitor the performance of our site we collect:
    • An IP address to monitor site traffic and volume
    • A session ID to uniquely identify you on our site
    In order to fulfil any orders placed with us we collect:
    • An email address and telephone number to contact you
    • Name of customer
    • Credit card / Payment information
    • Billing and Delivery addresses
    • Note - Some or all of this data may also be used for security fraud checks
    What we do with your information?

    Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws and regulations such as the Privacy Electronic Communication Regulations. The details we collect will be used:

    • To process your order, to maintain guarantee records and to provide after-sales service.
    • To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and
    • To comply with legal requirements
    • For CDSL marketing purposes, where you have agreed to this.
    • If you would like details of the information which you have submitted to us through this site, you have a right of access to such information and you may contact us in writing at the above address. We may charge for a request for access in accordance with applicable legal requirements.
    Data retention
    • The personal data you submit to us will only be retained for as long as is reasonably required for the purposes for which it was collected, or as required by law.
  • We realise just how important it is to keep your personal and payment information safe when sent over the internet, so we take all the necessary precautions to protect your information and to store it securely.

    Your payment card and/or bank information is defined in the Data Protection Act 1998 as personal data. Data controllers such as Connect Distribution Services Limited will put security arrangements around this information and treat it as sensitive personal data. This type of information may be transmitted to us online (such as credit card numbers) and therefore this will be encrypted and transmitted to us securely. You can check that you are shopping in a secure environment by looking for a locked padlock icon (Internet Explorer and Firefox) in the grey bar at the bottom of your screen. This will appear on any page where you are entering personal information (such as your credit card details). No other page will transmit personal information about you.

    We will put in place appropriate, technical and organisational measures to protect your personal information against unauthorised or unlawful processing, against accidental loss or destruction of, or damage to, your personal information.

    Shopping Securely With Us

    At www.4creda.co.uk we utilise the industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card numbers, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. In order to help safeguard unauthorised use of your credit or debit card, we check the security code located above the magnetic strip on the back of your card and also the address provided on your order with the address set against the card.

    Verified by Visa and MasterCard® SecureCode™

    When you submit your card details, our e-commerce system will request confirmation that the details provided are correct (as explained in the sections above). Most banks now include the "Verified by Visa" and "MasterCard®" "SecureCode™" virtual 'card present' environment. These are additional security systems which may appear as part of the final stages of placing your order.

    If your bank uses one of these systems, you will be prompted to enter a password or code in order to proceed with your payment. The web page which prompts for this information is provided by your bank, and the information transmitted from this page is between you and your bank; it cannot be used or processed by us. As soon as the card/password is verified you will be returned to our website to complete your order.

    When this page is displayed, you will either be prompted to enrol in the card's scheme if you have not already done so (you will be asked to create a password or code as part of the enrolment process), or if you are already enrolled, you will be prompted to enter your password. If you would like more information about this process, or to enrol on this scheme independently of our website, it is advised that you contact your bank.


    MasterCard®SecureCode™ Explained

    MasterCard®SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.

    MasterCard Secure Code

    Verified by Visa Explained

    Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.

    Visa Explained
  • The prices of products on this website are in £ Sterling , inclusive of VAT and exclusive of delivery. You'll find details of our delivery options and costs in the Delivery Information section. They are also shown when you place items in the basket.

    The prices, offers and products on this website are subject to availability and may change before (but not after) we accept your order. We do our best to ensure that all information on this site is accurate. However, just occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.

    • PayPal Accepted
    • Visa
    • Visa Debit
    • Visa Electron
    • Mastercard
    • Maestro
    Payment Methods Available

    We accept Visa and MasterCard credit cards along with, Visa debit, Visa Electron and Maestro debit cards. We also accept payment through PayPal.

    Website Transactions

    When you place an order we treat it as an offer to buy, and will send you an e-mail to confirm receipt. If we accept your order, we will despatch the product(s) to you, at which point we make a legal contract with you. Payment will be processed at the point the goods are despatched. We will send you an email to confirm despatch.

    We are entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know. When you order you will have an opportunity to check the details and correct any input errors.

    Telephone Orders

    Provided your chosen product(s) is available, we will process your payment and provide an order confirmation number at the time we take your telephone order. We do not send confirmation emails to telephone customers.

    During the process of accepting your payment we may use information received from your card issuer. This helps to protect you and us against fraudulent transactions. We will contact you as soon as possible if your payment details cannot be authorised for any reason, and give you the opportunity to pay via another method.

    *Please note that prices quoted over the phone may differ to those shown on this website.

  • There are lots of misconceptions about cookies and what they are for. At www.4creda.co.uk we believe in being open, upfront and honest. In this section we briefly explain the cookie types we use and how they benefit your experience using the website.

    Cookies are used by almost all websites. They contain simple pieces of information and they are downloaded on to your pc when you visit the website. Cookies are not programs; they are simple text files that can be used by a website for various purposes. At www.4creda.co.uk we use cookies to ensure our website works efficiently and also to observe visitor behaviour on our website during a session. All the information contained in our cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience we offer our visitors and customers. Some of the cookies we use are essential to the operation of the website.


    We typically use cookies for the following purposes:
    • To keep track of the items added to the basket
    • To help identify the order as a whole
    • To view visitor behaviour and areas of the site visited
    • To monitor and run advertising and marketing campaigns
    Overview of the types of cookies used:

    Essential

    Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our sites can't operate properly. Typically these cookies are used to support key functions such as the shopping basket and enhanced features like our sign-in accounts.

    Performance

    These cookies allow us to identify and count the number of visitors to our sites and to see how visitors are using the website. This helps us to improve the way our sites work and develop functionality to make shopping with us a more rewarding experience.

    Marketing

    Our site uses a range of cookies for marketing purposes. Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our site and the advertising displayed on them more relevant to your interests. Sometimes we share anonymous information about your browsing activity recorded using cookies with our advertising partners. They may use this information to advertise products that may interest you on other sites. Please note we don't share any of your personal or sensitive information.

    The use of cookies will not result in you receiving unsolicited emails. We understand that not everyone wants to receive marketing information. In order to receive marketing communications from us, you have to opt-in. This can be done during the checkout process or you can sign up here. You also have the option to unsubscribe from our email mailing list at anytime by selecting the unsubscribe option on any marketing email.

    Use of cookies & consent

    As described above we, like most other websites, use cookies in the operation of our website. By using this website you are agreeing to the use of cookies for the purposes described. If you do not consent to the use of cookies, please refrain from using this site. You can delete and restrict cookie use in your browser:

    View more about Cookie Control
    Internet Explorer

    Checking your settings in Internet Explorer 8 and earlier versions

    1. Locate the 'Tools' tab on the menu areas of your browser. Click on this.
    2. There is an option called 'Internet Options' on the list, select this option.
    3. This should open a pop up box with lots of tabbed options. Select the 'Privacy' tab from the list.
    4. Internet Explorer has a high, medium, low auto-adjust system for internet content handling. You can configure your own settings by clicking the advanced tab and ticking the 'Override automatic cookie handling'
    5. Settings above Medium will disable cookies, Medium or below will enable cookies.

    Firefox

    Checking your settings in Mozilla Firefox

    1. Locate the 'Tools' tab on the menu areas of your browser. Click on this.
    2. From the list of options on the drop down menu, click on 'Options'
    3. There should be a pop up window appear with tabs along the top. Find the 'Privacy' tab and select this.
    4. You should now have some options for 'Tracking' and 'History'. Under the 'History' drop down menu, select 'Use customer' settings for history' if you wish to adjust your cookie settings.

    Chrome

    Checking your settings in Google Chrome

    1. Look for the spanner icon in Chrome Spanner and click on this
    2. From this menu, select settings…
    3. Within settings you will see tabs on the left hand side. Select the tab called 'Under the Hood'
    4. When this page loads you will see a tab at the top called 'Content Settings' - select this
    5. This brings up your content controls including cookie permissions - select the option you feel most comfortable with

    Safari

    Checking your settings in Safari

    1. Locate the Cog icon at the top of your browser Cog and click on this.
    2. From the list of options select 'Preferences'
    3. This should open a pop up window with several tabs along the top. From this list select the 'Privacy' option.
    4. This will open the tab page that allows you to control the cookie settings on your browser.

    Opera

    Checking your settings in Opera

    1. Click the Opera file icon in the top left hand corner of your browser.
    2. From the drop down list of options, highlight 'Settings' and then scroll across and select 'Preferences'.
    3. This should open a pop up window with tabs along the top. Choose the 'Advanced' tab.
    4. This shows you the advanced options. On the left hand side there is an option called 'Cookies' - click on this option.
    5. This presents the cookie options for your use on this browser.

    If you have another browser…

    Please check the help settings within your browser or use a search engine to find answers on the best way to enable or disable cookies in your chosen browser. Please remember we are not responsible for the content on external websites.

    If you want more information…

    You can visit the following website for an in-depth guide to cookies and how to control, delete and understand them. They even have a great recipe on there for cookies of the edible variety - yum!

    http://www.aboutcookies.org/

  • It is the policy of Connect Distribution Services Ltd to provide the highest quality of service to ensure customer and client satisfaction.

    The company is a commercial business operating in very competitive markets. We believe that delivering the highest quality of service, alongside controlling costs, optimising pricing and having a well established strategic plan, is essential to the long term sustainability and profitability of the business.

    In order to ensure that all work is carried out in a manner that provides the highest quality of service, the company operates a quality system in compliance with BS EN ISO 9001.

    The director responsible for quality is the Finance Director of Connect Distribution Services Ltd.

    The management team is committed to:

    1. Implementing, integrating and maintaining the Quality Management System and ensuring sufficient resources are made available to achieve this.
    2. Promoting continual improvement and setting quality objectives in line with the frame laid down within ISO 9001.
    3. Ensuring through communication, engagement and training that employees are familiar with and understand all objectives and procedures for the improvement and maintenance of the quality system relevant to their work in the company.
    4. Regularly reviewing quality objectives and ensuring the outcome of any review is communicated and understood.